Product application
We visited the restaurant while on business and started chatting with the cook. The imported brush head on their grill brush was wiggling off the handle and had lost many bristles. The chef told us they did not last very long, 1 to 2 months. We left them a free sample of a similar style, much better made, and when we returned in 60 days the Felton brush was only starting to show signs of wear. The imported brush they had started using at the same time, and used equally, was again wobbly with bristles falling out.
The manager was pleased to meet someone who took such a keen interest in his needs, and showed us another problem. Ash built up on a display window in the kitchen facing the dining area, and it was often at its dirtiest just as the dinner crowd arrived. The only solution they had was to move the grill away from the window at the end of the shift and clean it then, which was inconvenient for customers and staff.
The experiment
Felton designed a prototype within 48 hours for them to test, and a brush went into production to solve both problems.
The results
They could clean throughout the day without difficulty. They no longer had to wait until the end of the day to clean the kitchen-facing area, which improved both staff morale and the view for their customers. Felton can make virtually any custom brush tailored to the needs of a restaurant chain, and we address logistics, replacement intervals and which brush fits best, every step of the way.