Felton Brushes designs and manufactures brushes in Hamilton, Ontario for customers in food service, steel, and general industry. Each case study documents a real customer problem, what we found, and the result. Manufacturing in Canada since 1933.
Carlisle and Prince Castle brushes needed replacing every 1 to 2 months. At one location, a broken bristle from a consumer-grade brush turned up in the owner's food.
A CHEF Felton sample brush was still in service 17 months after delivery, and kitchen managers recommended it across locations.
Distributor brushes lasted under 30 days and shed wire onto the grill.
In a side-by-side test the CHEF 100 lasted over 3x as long. Felton built the CHEF 101 around the chain's feedback and set up direct email ordering for every location.
An imported brush head worked loose within 2 months, and a kitchen display window facing the dining room could only be cleaned after close.
Felton designed a custom prototype in 48 hours so staff could clean the display grill area during service.
Brushes lasted 90 days and performance varied by shift. The survey found five contributing factors, and only one involved the brush.
Brush life tripled from three months to nine and throughput improved 15% on the same line.
Fish eyes, uncoated spots, and rising warranty claims with brush life at 3 to 4 months. The root cause was solution temperature, not the brushes.
After heat exchanger upgrades and a new brush system, brush life ran 12 to 15 months and warranty claims decreased.
Six-week pump-outs had become the line's main method of contamination control. Four days on site produced thirteen findings, with filtration the primary issue.
The customer received a thirteen-point roadmap and an ROI model covering chemicals, water, and waste treatment.
The three steel mill studies above came from Maryland Brush engineering surveys. A survey starts with a virtual discovery call, runs one to four days on site, and ends with a written report with prioritized recommendations and ROI.
“Difference between Felton and competitors is night and day. Last longer, more durable, cleans the grill better than any brush we have used here.”
Drew Dwyer, Kitchen and General Manager, Turtle Jack's
Felton engineers custom brushes when a stock product cannot solve the problem. Send the application details and we will quote it, or start with the Custom Brush Designer.