Returns, Damaged or Lost Items

Goods must be authorized before returning – unauthorized returns will not be accepted. An RGA# will be assigned to any approved return. This number will be required to be indicated on the returning items. 

All returns are subject to a 25% restocking fee and must be made to the Hamilton Warehouse location. Shipping is not included.

Some items (especially custom brushes) may not be eligible for returns. Please contact your Felton sales representatives for details.

Please Note

Returns can be made up to one year after purchase assuming they meet following conditions:
  • Items are still in saleable condition and are unused
  • Items are still in the original packaging and in full case quantities
  • The items are unused
  • The original PO# number it was purchased on
  • Product may be subject to a 25% re-stocking fee

To Start A Return

To start a return please contact a Felton sales representative today:

Email (Preferred Method)

Phone

Phone: 905-522-3811 / Toll free: 1-888-287-1518